American Airlines Customer Support Representative (Work At Home)
Job Summary:
Job Type: Full-Time
Salary: Competitive Hourly Rate
Working Hours: Flexible scheduling options
Company: American Airlines
Remote Location: United States
Benefits: Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) Plans, Employee Discounts
Job Description:
Join American Airlines as a Customer Support Representative and become a key player in providing our customers with world-class service. As a Work At Home team member, you’ll have the flexibility to work from the comfort of your own home while delivering exceptional support to our valued passengers. Our ideal candidate is an enthusiastic problem solver who is passionate about delivering top-notch customer service and excels in a fast-paced environment.
In this role, you’ll be the first point of contact for our customers, handling inquiries, resolving issues, and providing information on our services. You’ll work closely with other departments to ensure that our customers’ needs are met efficiently and effectively. If you’re highly motivated, disciplined, and customer-focused, we want to hear from you!
Requirements:
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Ability to work flexible hours, including evenings and weekends
- Reliable high-speed internet connection
- Proficiency with computer systems and ability to learn new software quickly
Responsibilities:
- Provide outstanding customer service through phone, email, and chat
- Handle customer inquiries and complaints efficiently
- Offer information about flight schedules, fares, and services
- Assist customers with booking, rescheduling, and canceling reservations
- Resolve customer issues and escalate when necessary
- Collaborate with team members to improve customer service experience
- Maintain accurate records of customer interactions and transactions
Benefits:
- Health, Dental, and Vision Insurance
- Paid Training and Professional Development
- Paid Vacations and Holidays
- 401(k) Plans with Company Match
- Employee Discounts on Flights and Travel
- Flexible Work Schedule
- Remote Work Opportunity
Educational Qualifications:
- High school diploma or equivalent (required)
- Associate’s or Bachelor’s degree in a related field (preferred)
Experience:
- 1-2 years of customer service experience (required)
- Experience in the travel or airline industry (preferred)
Company Overview:
American Airlines is a leading global airline, providing excellent customer service and premier travel experiences to millions of passengers each year. Our commitment to innovation, safety, and customer satisfaction has positioned us as a trusted leader in the aviation industry. We are dedicated to fostering a diverse and inclusive workplace, where employees are empowered to achieve their best and grow both personally and professionally. Join us and be a part of an exciting journey where your contributions make a difference.
