Job Title: Apple At Home Advisor
Company: Apple Inc…
Location: Remote (Work from home)
About Us:
Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.
Position Summary:
We are currently looking for motivated, tech-savvy and customer service-oriented individuals to fill the position of an Apple At Home Advisor. In this role, you will provide world-class customer support for AppleÂ’s popular range of products, including iPhones, iPads, and MacBooks, right from the comfort of your own home.
Key Responsibilities:
– Resolve technical and troubleshooting issues related to Apple’s range of products and services
– Offer a high level of customer service, assisting customers with their queries and concerns
– Deliver product solutions to meet customer’s needs and encourage positive engagements
– Maintain a calm and professional demeanor during high volume times
– Ensure customer satisfaction and provide professional customer support
– Participate in frequent 1:1/classroom video coaching sessions with leadership
– Attend team meetings in person and online to understand the latest updates and business priorities
Qualifications:
– Minimum 2 years of professional customer service experience
– Strong interest in technology, particularly Apple products, and agility at learning new products and features
– Ability to multitask, prioritize, and manage time effectively
– Excellent verbal and written communication skills
– Disciplined, dedicated, and able to work independently
– Strong problem-solving abilities with the ability to think on your feet
– High-speed internet connection
– High school diploma or equivalent required, Bachelor’s degree preferred
What we offer:
– Competitive salary
– Comprehensive benefits package, including health and dental coverage
– Paid time off
– Ongoing professional development
– Employee product discounts
– The experience of working for one of the world’s leading tech companies
How to Apply:
Interested applicants are invited to submit their resume, cover letter, and any relevant certifications. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity.
Come and join the team, and letÂ’s create something amazing together!
Note: This is a work-from-home position and you may reside anywhere in the United States
