Company Profile: (Work From Home-Urgent Hiring)
At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We’re dedicated to… helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.
Call Center Representative Job Responsibilities:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information by researching, locating, and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
• Maintains call center database by entering information.
Keeps equipment operational by following established procedures, and reporting malfunctions.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Call Center Representative Qualifications/Skills:
• Excellent verbal communication skills
• Telephone skills
• Friendly and pleasant manner
• Data entry skills
• Typing and word processing skills
• Documentation skills
• Active listening skills
• Attention to detail
• Problem solving skills
Education and Experience Requirements:
• High school diploma
• One to two years of call center representative experience
