Job Summary
American Express is seeking a dedicated and enthusiastic Chewy Customer Support Specialist to join our remote team on a part-time basis. This exciting role offers a flexible schedule of under 4 hours per day, making it an ideal opportunity for those seeking work-life balance. The salary is competitive and commensurate with experience. As a member of our team, you’ll enjoy a range of benefits, including health, dental, paid training, and paid vacations. This is a remote position, giving you the freedom to work from the comfort of your home.
Job Description
As a Chewy Customer Support Specialist at American Express, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle a variety of inquiries, including order tracking, product information, and troubleshooting issues. Your ability to communicate clearly and effectively will ensure that our customers have a positive experience with our brand.
Your primary responsibility will be to handle customer interactions via phone, email, and chat, ensuring that each customer receives prompt and courteous assistance. You will also be responsible for documenting interactions, resolving issues efficiently, and escalating more complex problems to the appropriate teams. Your role is crucial in maintaining our high standards of customer satisfaction and loyalty.
Requirements
- High school diploma or equivalent
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- Previous customer service experience preferred
- Comfortable working with computers and various software applications
- Reliable internet connection and a quiet work environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Troubleshoot and resolve customer issues efficiently
- Document customer interactions and maintain records
- Escalate complex issues to appropriate teams
- Maintain a positive and professional demeanor
- Adhere to company policies and procedures
Benefits
- Health and Dental Insurance
- Paid Training
- Paid Vacations
- Flexible Schedule
- Remote Work Opportunity
Educational Qualifications
- High school diploma or equivalent required
- Additional education or certifications in customer service are a plus
Experience
- Previous experience in customer service is preferred but not required
Company Overview
American Express is a globally recognized leader in financial services, known for delivering exceptional customer service and innovative solutions. We believe in fostering a supportive and inclusive work environment where every employee has the opportunity to thrive. Our commitment to our customers and our team members is at the heart of everything we do. Join us and be part of a company that values your contributions and invests in your professional growth.
