• *Job Title: Contact Center Specialist – Remote Work**
• *Company: Amazon.com**
• *Location: Seattle, Washington, US…
• *Job Type: Full-time**
• *Seniority: Entry Level**
• *Years of Experience: 1**
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• *Job Description:**
Amazon.com is seeking a passionate and driven Contact Center Specialist to join our dynamic team in a fully remote capacity. As a crucial member of our customer support team, you will provide exceptional service and support to our valued customers, ensuring their experiences with Amazon are seamless and satisfactory. This entry-level position is perfect for confident and dedicated individuals looking to kickstart their careers in customer service within a fast-paced, innovative environment.
• *Key Responsibilities:**
– **Customer Interaction**: Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently through various communication channels, including phone, email, and chat.
– **Problem Solving**: Listen to customer concerns, determine the root cause of issues, and provide effective solutions in a timely manner, ensuring a positive experience with every interaction.
– **Product Knowledge**: Develop a comprehensive understanding of Amazon’s products, services, policies, and procedures to provide accurate information and assistance to customers.
– **Documentation**: Accurately document customer interactions and maintain records of inquiries, complaints, and resolutions in the customer relationship management (CRM) system, ensuring all information is up-to-date and easily accessible.
– **Collaboration**: Work closely with team members and various departments to escalate complex issues and collaborate on solutions that enhance overall customer experience.
– **Continuous Improvement**: Participate in training and development opportunities to improve skills and knowledge, contributing to team discussions and sharing insights for process enhancements.
– **Performance Metrics**: Achieve individual and team performance goals, including customer satisfaction ratings, response times, and issue resolution rates, while maintaining a positive attitude in all situations.
• *Requirements:**
– **Education**: High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
– **Experience**: A minimum of 1 year in a customer service or support role, preferably in a contact center environment.
– **Technical Skills**: Proficiency with CRM software and standard office applications (Microsoft Office, Google Workspace); ability to learn new tools and systems quickly.
– **Personality Traits**:
– **Confident**: Possess a positive attitude and the ability to engage with customers effortlessly.
– **Dedicated**: Show commitment to delivering outstanding service and going the extra mile for customers.
– **Soft Skills**:
– **Attention to Detail**: Demonstrate meticulousness in handling customer queries and follow-up processes to ensure nothing is overlooked.
– **Leadership**: Exhibit the ability to take initiative, motivate self and others, and share knowledge within the team.
• *Benefits:**
– **Disability Insurance**: Comprehensive coverage for unexpected health challenges.
– **Profit Sharing**: Opportunities to share in the company’s success through profit-sharing plans.
– **Training & Professional Development**: Access to ongoing training resources to enhance your skills and further your career.
• *Working Environment:**
At Amazon, we foster transparency and open dialogue for effective communication at all levels. We believe that a supportive and collaborative team culture is essential for success, and we encourage all employees to express their ideas and feedback freely.
• *Deadline to Apply:** November 6, 2024
• *Equal Opportunity Statement:**
Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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