Job Description
Are you passionate about delivering exceptional customer support? Twilight Solutions is looking for dedicated Customer Support Specialists to join our remote team and provide top-notch assistance to our clients. As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring their queries are resolved promptly and effectively. This remote… position allows you to work from the comfort of your home during evening hours, offering flexibility and work-life balance. Join Twilight Solutions and be part of a team that values customer satisfaction, innovation, and professional growth.
Job Type
Remote, Part-time
Working Hours
Evening shifts, 4 PM 10 PM EST
Responsibilities
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues efficiently and professionally.
Document customer interactions and resolutions accurately.
Provide product information and technical support as needed.
Escalate complex issues to senior support teams.
Follow up with customers to ensure satisfaction.
Maintain up-to-date knowledge of company products and services.
Participate in team meetings and training sessions.
Benefits
Competitive hourly wage: $25-$45 per hour.
Flexible work schedule.
Remote working opportunity.
Health, Dental, and Vision Insurance.
Professional development opportunities.
Positive and supportive work environment.
Hourly Salary Range
$25 $45 per hour
Job Requirements
Located in the United States.
Previous customer support experience preferred.
Excellent communication skills.
Proficient in using customer support software.
Ability to work evening shifts.
Strong problem-solving skills.
High-speed internet connection.
Basic Educational Requirements
High school diploma or equivalent.
Additional certifications in customer service are a plus.
Positive Work Environment
Twilight Solutions fosters a positive and inclusive work environment where employees feel valued and supported. We believe in work-life balance and offer flexible schedules to accommodate our team members needs. Join us and experience a collaborative and innovative workplace that encourages professional growth.
Company Description
Twilight Solutions is a leading provider of customer support services, dedicated to delivering exceptional experiences to our clients. Our team of skilled Customer Support Specialists is committed to resolving customer issues promptly and professionally, ensuring satisfaction and loyalty. We pride ourselves on our innovative solutions and customer-centric approach. At Twilight Solutions, we value our employees and offer a positive and supportive work environment that promotes growth and development. Join our team and be part of a company that is passionate about customer service and innovation
