Job Summary
**Job Type:** Full-time
**Salary Unit:** Competitive salary (To be discussed during the interview)
**Company:** Chewy
**Location:** Remote
**Benefits:** Comprehensive benefits package including health, dental, vision insurance, 401(k) matching, paid time off, employee discounts, and more.
Description
Chewy is seeking a Customer Support Specialist to join our dynamic and fast-growing team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have a positive and seamless experience with our products and services. This is a remote position, meaning you can work from the comfort of your home while contributing to a leading company in the pet care industry.
Responsibilities
– Respond promptly to customer inquiries via phone, email, and chat
– Provide accurate information about products and services
– Resolve customer complaints and issues efficiently and courteously
– Process orders, returns, and exchanges in a timely manner
– Collaborate with other departments to ensure a consistent and high-quality customer experience
– Maintain a high level of professionalism and empathy in all interactions
– Keep accurate records of customer interactions and transactions
– Stay updated on product knowledge and company policies
Requirements
– Previous experience in customer support or a related field
– Excellent communication skills, both written and verbal
– Strong problem-solving abilities
– Ability to handle stressful situations with patience and professionalism
– Proficient in using customer support software and tools
– Ability to work independently in a remote setting
– High-speed internet connection and a quiet workspace
– Availability to work flexible hours, including weekends and holidays
Educational Qualifications
– High school diploma or equivalent required
– Bachelor’s degree preferred but not mandatory
Benefits
– Health, dental, and vision insurance
– 401(k) matching
– Paid time off (PTO) and holidays
– Employee discounts on Chewy products
– Opportunities for career growth and development
– Work from home flexibility
– Supportive and inclusive work environment
Company Overview
Chewy is a leader in the pet care industry, dedicated to delivering the best products and services to pet lovers across the nation. With a commitment to customer satisfaction and an extensive range of pet supplies, we strive to make pet parenting easier and more enjoyable. Join us at Chewy and become part of a passionate team that values innovation, collaboration, and the well-being of pets everywhere.
If you are a motivated individual with a passion for customer service and a love for pets, we encourage you to apply for this exciting opportunity. Join Chewy and help us deliver happiness to pet families around the world!
