Job Summary
Job Type: Full-Time/Part-Time (Available)
Salary: Competitive Hourly Rate
Working Hours: Part-Time (Under 4 hours per day) or Full-Time
Company: Delta Airlines
Location: United States (Only State Location)
Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Employee Discounts, Remote Work Flexibility
Job Description
Delta Airlines is seeking motivated and customer-focused individuals to join our virtual team. As a work-at-home agent, you will play a crucial role in delivering world-class service to our valued customers. You will be responsible for handling a variety of customer inquiries, resolving issues, and providing information about Delta’s offerings and services. This position offers the flexibility to work from the comfort of your own home while being a valuable part of our team.
Key responsibilities include addressing customer questions and concerns, booking reservations, managing changes to flight itineraries, providing information on Deltas policies, and troubleshooting technical issues related to our website and mobile app.
Requirements
- High School Diploma or GED
- Excellent communication skills, both written and verbal
- Basic computer literacy and familiarity with Windows operating system
- Ability to handle stressful situations and maintain professionalism
- Strong problem-solving skills
- Reliable high-speed internet connection
- Must reside in the United States
Responsibilities
- Provide exceptional customer service by addressing customer needs and concerns
- Assist customers with booking and managing flight reservations
- Resolve customer issues efficiently and accurately
- Maintain up-to-date knowledge of Deltas products and services
- Follow company policies and procedures to ensure customer satisfaction
- Document customer interactions and follow up as necessary
- Participate in ongoing training and development sessions
Benefits
- Health Insurance
- Dental Insurance
- Paid Training
- Paid Vacations
- 401(k) Plan
- Employee Discounts
- Remote Work Flexibility
Educational Qualifications
- High School Diploma or GED required
- Further education in customer service or related fields is a plus
Experience
- Customer service experience preferred but not required
- Experience in a virtual or remote work environment is a plus
Company Overview
Delta Airlines is one of the largest and most esteemed airlines in the world, committed to connecting people across the globe. We pride ourselves on our customer service, operational efficiency, and constant innovation. Our employees are at the heart of our success, and we invest in their growth and well-being. By joining the Delta family, you become part of a team dedicated to excellence and making a difference in the world of air travel.
