Job Summary
Are you passionate about Disney and have a knack for social media? Disney is looking for dedicated and enthusiastic individuals to join our Social Media Customer Support team. This is a work-from-home position offering flexible scheduling opportunities. As a remote employee, you’ll have the chance to work from the comfort of your own home while enjoying a salary of $25/hour. This role includes benefits such as health, dental, paid training, and paid vacations.
Job Description
As a Disney Social Media Customer Support representative, you will be the voice of Disney across various social media platforms. You’ll engage with our customers, providing them with exceptional service and ensuring their queries are resolved in a timely and friendly manner. This position requires excellent communication skills, a strong understanding of social media dynamics, and an unwavering commitment to delivering a magical customer experience.
Your primary task will be to address customer inquiries, comments, and concerns on platforms such as Facebook, Twitter, and Instagram. You’ll also monitor Disney’s social media channels, identify trending issues, and collaborate with internal teams to provide accurate and prompt responses. Our ideal candidate is someone who is a Disney enthusiast and possesses a thorough knowledge of the brand.
Requirements
1. Strong communication skills, both written and verbal.
2. In-depth knowledge of Disney’s products, services, and brand values.
3. Proficiency with social media platforms including Facebook, Twitter, and Instagram.
4. Ability to work independently in a remote setting.
5. Strong problem-solving skills and the ability to handle difficult customer interactions with poise.
6. Excellent organizational skills and attention to detail.
7. Previous customer service experience is a plus.
Responsibilities
1. Respond to customer inquiries and comments on Disney’s social media channels.
2. Monitor and engage with social media communities, fostering positive interactions.
3. Identify and report trending issues or potential crises to the appropriate teams.
4. Collaborate with internal teams to develop and implement effective social media strategies.
5. Maintain up-to-date knowledge of Disney products, services, and promotions.
6. Provide feedback to management on customer insights and social media trends.
7. Ensure a consistent and engaging brand voice across all social media interactions.
Benefits
1. Competitive salary of $25/hour.
2. Health and dental insurance.
3. Paid training programs to ensure your success.
4. Paid vacations and time off.
5. Flexible scheduling opportunities.
6. Remote work environment, allowing you to work from home.
Educational Qualifications
– High school diploma or equivalent required; Bachelor’s degree in Communications, Marketing, or a related field is a plus.
Experience
– Previous experience in customer service or social media management is preferred but not mandatory.
Company Overview
At Disney, we create happiness by providing the finest in entertainment for people of all ages, everywhere. Since our founding, Disney has been synonymous with quality entertainment and innovative storytelling. We aim to inspire and entertain people worldwide through our unparalleled storytelling and iconic characters. Our Social Media Customer Support team plays a crucial role in maintaining the magic by ensuring every interaction with our audience is positive and memorable.
Join us and help create the Disney magic from your own home! Apply now to be a part of our dynamic and dedicated team.
