Are you ready to embark on a career journey with Delta Airlines from the comfort of your own home? As a Remote Customer Service Representative, youÂ’ll be the friendly voice that connects our passengers to exceptional service. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a seamless travel experience. Whether itÂ’s helping with bookings, addressing concerns, or providing information, youÂ’ll play a crucial role in enhancing DeltaÂ’s reputation for outstanding customer service.
What You Will Do:
• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
• Assist passengers with booking, reservation changes, and other travel-related inquiries.
• Resolve customer concerns and issues, striving for first-contact resolution.
• Collaborate with cross-functional teams to ensure a smooth customer experience.
• Stay informed about Delta’s products, services, and policies to provide accurate information.
Requirements:
• No prior experience required; we welcome enthusiastic individuals ready to learn!
• Excellent communication skills, both verbal and written.
