Job Summary
**Job Type:** Full-time, Remote
**Salary:** Competitive Hourly Rate
**Company:** American Express
**Location:** Remote (USA)
**Benefits:** Comprehensive Benefits Package, Career Growth Opportunities, Work-Life Balance, Employee Wellness Programs, and more.
Description
American Express is looking for dynamic, customer-focused individuals to join our team as Remote Customer Service Representatives. This role is integral to our company’s commitment to providing exceptional service to our card members. As a part of our remote workforce, you will have the flexibility to manage your own schedule while being supported by a global network of colleagues.
Requirements
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to navigate multiple computer systems and applications efficiently.
- Strong problem-solving skills and attention to detail.
- Reliable internet connection and a quiet, dedicated workspace.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and chat.
- Provide accurate information and solutions to card members regarding their accounts.
- Resolve billing issues, process payments, and assist with account management.
- Maintain a positive and professional demeanor while delivering exceptional service.
- Document customer interactions and follow up as required.
Benefits
- Competitive hourly rate with performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday pay.
- 401(k) with company match.
- Employee wellness programs and resources.
- Opportunities for professional development and career advancement.
Educational Qualifications
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree in a related field is a plus.
Company Overview
American Express is a globally integrated payments company that provides customers with access to products, insights, and experiences that enrich lives and build business success. We are committed to the highest standards of customer service and are continually seeking talented, motivated individuals to join our team. As a member of the American Express family, you will have the opportunity to grow within a supportive and inclusive environment that values your contributions and fosters your career development.
Apply today and become a part of a company that is dedicated to making a difference in the lives of our customers and communities.
