Job title: Patient Care Customer Service Evenings & Weekends REMOTE
Company: Rotech Healthcare
Job description: Job Description:
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage
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Overview and Responsibilities
Summary
We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.
Pay starting at $15 plus a Quarterly Bonus opportunity
100% REMOTE Work from Home day one of employment
Must live in the US and live within 60 miles of any Rotech Location
After Hours Call Center of Sleep Center shifts
Hours per 5 days a week
Part Time 25 – 29 hours
Full Time 36 – 40 hours
Weekdays (4pm – 10:30am)
Part Time 5 – 6 hour scheduled shift between 4pm – 10pm
Full Time 6 – 8 hour scheduled shift between 4pm – 10:30am
Weekends (Friday 4pm – Monday 10:30am)
Part Time 5 – 7 hour scheduled shift
Full Time 8 – 10 hour scheduled shift
Essential Duties and Responsibilities
Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
Obtains medically necessary documentation
Processes patient orders through On-line Pharmacy system
Resolves tracking issues and reschedules shipping orders for patients
Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
Verifies orders are complete
Performs other duties as assigned
Qualifications
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid drivers license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
High school diploma or GED equivalent
Experience in medical field and administrative record management
Strong customer service background
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written * Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of communications (verbal, non-verbal, written, listening and visual) * Maintain confidentiality and practice discretion and caution when handling sensitive information
Medical terminology
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Physical Demands
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Word and Excel
Office equipment; fax machine, copier, printer, phone and computer / tablet * Understanding use of all applicable home medical equipment and supplies
Rotech Information
Benefits
401k
Medical, Dental and Vision
Life Insurance and Disability
Generous Paid Time Off and Paid Holidays
Bonus and Incentive Opportunities (Non-Exempt and Exempt)
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, . We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE
Expected salary:
Location: Murray, KY
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