Tracking Code
7128…
The Intersection of Calling and Career
World Vision is hiring Remote Seasonal Customer Service Representatives to join the Donor Contact Services team
01Â At a Glance
Role: Remote Seasonal Customer Service Representative, Donor Contact Services
Duration/Contract Dates: October 21st – December 31st
Location: Remote from registered U.S. States within the Pacific Time Zone.
Required Experience:Â High school graduate/GED or equivalent required, as well as basic routine work experience. Minimum of 1-year previous customer service/sales work experience or call center experience preferred. Required minimum typing speed of 20 wpm.
Salary: $16.56 – $23.06/hr. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. Typical hiring range is expected to be $19 to $21/hour. Job offers within the range are based on relevant job qualifications, geographic location and pay equity. There are no benefits associated with this position.
Work Schedule: Training hours (approximately October 21st through November 8th) will be 7:00 AM to 4:00 PM Pacific, Monday – Friday. After completion of training, you will be assigned an 8-hour shift anywhere between Call Center operating hours, 6:00 AM to 8:00 PM Pacific, with two 15-minute breaks and a 30-minute lunch. Please note, schedules are assigned via a shift-bid and that order of selection is based on seniority.
02 The Job We’re a global Christian humanitarian organization, partnering with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice.
As a Seasonal Customer Service Representative within the Donor Contact Services Call Center, you will begin with an approximately 3-week paid Training Program to gain a working knowledge of the position and ability to perform the essential functions of the job at a level of performance that consistently meets expectations. Within the hands-on and intensive training program, you will learn, understand and develop the skills necessary to acquire and maintain donor relationships through basic inbound and occasional outbound calls in a high-volume call center environment.
Seasonal Customer Service Representatives serve as the key liaison and “voice of World Vision” to our donors and the general public while providing excellent customer service for all World Vision programs including disaster relief, education, health, clean water, and more. Specifically, you will assist with World Vision`s Gift Catalog. World Vision’s Gift Catalog offers more than 100 ways to honor a loved one by giving a gift that can provide hope, joy, and transformation for a child. Want to learn more? Check out this YouTube video here. Your responsibilities will include:
• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
• Maintain reliable, regular attendance: reporting to work on time and returning from breaks and lunches on time.
• Under supervision, answer inbound calls and make outbound calls, to current and potential donors in response to all media presentations and World Vision products and services. Recognize and respond to up-sell opportunities and actively cross-sell other WV programs as appropriate.
• Through training and active participation, demonstrate active listening skills necessary to assess callers’ needs and input information accurately and efficiently using data entry and ten-key skills.
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods.
• Develop skills to utilize technology for maintaining and updating donor information as appropriate.
• Accept constructive feedback and welcome instruction and direction.
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment.
• Learn and effectively communicate World Vision’s involvement in ministries and projects around the world.
• Be sensitive to donor needs and pray with them when appropriate.
• Work collaboratively with team members when assigned to work as a member of a team.
• Perform other duties as assigned.
• Maintain awareness of corporate goals, objectives, organizational announcement, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.
03 Required Experience And Skills
This role requires…
• High school graduate/GED or equivalent required, as well as basic routine work experience.
• Minimum of 1-year previous customer service/sales work experience or call center experience preferred.
• Required minimum typing speed of 20 wpm
• Access to a reliable, high speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs
We also prefer the following…
• Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications.
• Ability to keep composure during challenging situations.
• Ability to work efficiently while maintaining an appropriate level of speed.
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize.
• Ability to adapt and demonstrate flexibility.
• Willingness to accept constructive feedback, instruction and direction.
• Ability to demonstrate active listening and display empathy through the phone.
• Show a passion for sharing God’s love with others.
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms
04 What to Expect You’ll join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. As the “Voice of World Vision” to our valued donors you will also have opportunities to support them through meaningful prayer. Seasonal Customer Services Representatives can expect a faith-filled, customer-focused, caring and supportive work environment, where you’ll be able share God’s love with others.
05 What happens next?
After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include:
• A phone interview with our recruiting team
• A video interview with members of the Donor Contact Services team
• A spiritual and professional reference check
• Upon acceptance of offer, a criminal background check
Job Location
REMOTE, US
Position Type
Full-Time/Regular
Working Environment / Conditions
Required to sit in front of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive motion to type continuously, use the mouse, and/or scan documents. Indoor work environment with low walled desks that is mod
