Job Summary
**Job Type:** Full-time, Remote
**Salary:** Competitive, commensurate with experience (USD)
**Company:** Tesla
**Location:** Remote
**Benefits:** Tesla offers a comprehensive benefits package including health insurance, 401(k) matching, stock options, paid time off, and employee discounts on Tesla products.
Job Description
Tesla is seeking a dedicated and enthusiastic individual to join our remote Social Media Customer Support team. As a part of this team, you will be the voice of Tesla on social media platforms, assisting our customers and resolving their issues in a timely and efficient manner. This role requires excellent communication skills, a passion for customer service, and a keen interest in automotive and sustainable energy products.
Requirements
– Proven experience in a customer support or community management role
– Exceptional written communication skills
– Ability to work independently and manage multiple tasks
– Proficiency with social media platforms such as Facebook, Twitter, Instagram, and LinkedIn
– Strong problem-solving skills and attention to detail
– Ability to work flexible hours, including some weekends and holidays
– Experience with CRM tools and other customer support software is a plus
Responsibilities
– Engage with customers on social media platforms, providing support and resolving issues
– Monitor and respond to customer inquiries in a timely manner
– Collaborate with internal teams to escalate and resolve complex issues
– Provide feedback to management to improve customer experience and company products
– Maintain a positive and professional brand voice in all interactions
– Help identify trends and insights in social media conversations to better understand customer needs
Benefits
– Competitive salary with performance-based incentives
– Comprehensive health, dental, and vision insurance
– 401(k) with company match
– Stock options
– Paid time off and paid holidays
– Employee discounts on Tesla products and services
– Opportunities for professional growth and development
Educational Qualifications
– Bachelor’s degree in Communications, Marketing, Business, or a related field preferred
– Relevant certifications in social media management or customer service are a plus
Company Overview
Teslas mission is to accelerate the worlds transition to sustainable energy. We design, manufacture, and sell electric vehicles and energy storage products that aim to replace fossil fuels with clean energy solutions. Our innovative approach and commitment to excellence have made us a leader in the industry. Joining Tesla means becoming part of a fast-paced, innovative environment where your work contributes to shaping the future of transportation and energy.
If you are passionate about delivering exceptional customer service and are eager to represent a cutting-edge company on social media, we encourage you to apply for this exciting opportunity at Tesla.
