Description:
• The Advisor, Customer Logistics and Supply Chain manages planned and unplanned Sales activities affecting orders/customers.
• Responsible for running SAP queries and using reports to identify trends and solutions.
• Lead cross-functional meetings and process improvement initiatives.
• Conduct day-to-day customer service activities and manage escalated issues.
• Communicate effectively with stakeholders at all levels.
• Ensure execution of all Customer requirements during promotional activities.
Requirements:
• High School diploma; GED equivalent.
• Availability to work rotating weekends.
• Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience preferred.
• At least one year in a customer-facing role and one year in a call center.
• Three years in a customer facing role; three years in a call center are preferred.
• Strong customer service, problem solving, issue resolution, and communication skills.
• Building… collaborative relationships with Product Supply System teams, Sales, and our customer.
• Knowledge of supply chain, Order Management, and Customer Services processes and systems.
• Sense of urgency, detail oriented, and able to provide clear and thorough documentation and communication.
• Must be able to operate independently with minimal daily supervision.
• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, Microsoft Office preferred.
Benefits:
• Competitive benefits package that starts on day one of employment
