Description:
• Deploy and manage Amazon Connect instances: Set up and configure Amazon Connect within the AWS ecosystem, ensuring high availability and scalability.
• Develop and modify contact flows: Design, implement, and modify contact flows to meet the business requirements and improve customer interaction.
• Integrate with AWS services: Utilize AWS Lambda, AWS API Gateway, and other AWS services to enhance the functionality of contact centers.
• Collaborate with stakeholders: Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver solutions that align with business goals.
• Troubleshoot and optimize: Monitor deployed solutions, identify and resolve issues, and make adjustments to optimize performance and functionality.
• Documentation: Create detailed documentation regarding the architecture, configuration, and operation of the solutions provided.
Requirements:
• BachelorÂ’s degree in Computer Science, Information… Technology, or equivalent field experience.
• Proven experience with Amazon Connect including deployment and management of environments.
• Strong understanding of AWS services, particularly Amazon Connect, DynamoDB, AWS Lambda, AWS API Gateway, and AWS IAM.
• Experience in programming with languages such as Python, JavaScript, or similar.
• Strong problem-solving skills and ability to work under tight deadlines.
• Excellent communication skills and ability to work effectively in a team environment.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.
Benefits
