Job Summary
We are currently recruiting for the position of Online Support Agent at American Express. This is a remote, full-time position with a flexible schedule, allowing you to work from the comfort of your home. As an Online Support Agent, you will be the first point of contact for our customers, providing exceptional service and support. The salary for this position is competitive and will… be discussed during the interview process. Working hours will be determined based on your availability, and we offer a range of benefits including health, dental, paid training, and paid vacations.
Description
As an Online Support Agent at American Express, you will play a crucial role in ensuring our customers receive top-notch support and service. You will be responsible for handling various customer inquiries, resolving issues, and providing information about our products and services. This role requires excellent communication skills, a customer-centric attitude, and the ability to work independently in a remote environment.
Your primary responsibilities will include responding to customer inquiries through various channels such as email, chat, and social media. You will be expected to provide accurate and efficient solutions, ensuring customer satisfaction. Additionally, you will need to document customer interactions and escalate issues to the appropriate departments when necessary.
To succeed in this role, you should have a strong understanding of our products and services, as well as the ability to troubleshoot and resolve issues effectively. You will also need to stay up-to-date with company policies and procedures to provide accurate information to customers. This position offers an excellent opportunity for growth and development within the company.
Requirements
High school diploma or equivalent
Excellent communication skills, both written and verbal
Proficiency in using computers and online tools
Strong problem-solving abilities
Ability to work independently and manage time effectively
Previous customer service experience preferred
Flexible schedule availability
Responsibilities
Respond to customer inquiries via email, chat, and social media
Provide accurate and efficient solutions to customer issues
Document customer interactions and maintain accurate records
Stay informed about company products, services, and policies
Escalate complex issues to the appropriate departments
Maintain a high level of customer satisfaction
Participate in ongoing training and development opportunities
Benefits
Health insurance
Dental insurance
Paid training
Paid vacations
Flexible work schedule
Opportunities for career advancement
Educational Qualifications
High school diploma or equivalent is required. Additional certifications or degrees in customer service or related fields are a plus.
Experience
Previous experience in customer service is preferred but not required. We provide comprehensive training to ensure you are well-prepared for the role.
Company Overview
American Express is a globally recognized financial services company dedicated to providing exceptional products and services to our customers. Our commitment to customer satisfaction and innovation has made us a leader in the industry. We value our employees and offer a supportive and inclusive work environment, with ample opportunities for growth and development. Join our team and be part of a company that values excellence and customer-centricity.
Apply now to become an Online Support Agent at American Express and take the first step towards a rewarding career in customer service!
Apply Now
