Job Summary
Job Type: Part-time…
Salary: Competitive hourly rate
Working Hours: Under 4 hours per shift
Company: American Express
Flexible Schedule Opportunity
Location: Remote
Benefits: Health, Dental, Paid Training, Paid Vacations, and more
Job Description
American Express is seeking enthusiastic and dedicated individuals to join our team as Apple Home Advisors, providing technical support for Apple products. This is a part-time, remote position offering a flexible schedule, allowing you to balance your work-life commitments effectively. As a Home Advisor, you will be the first point of contact for Apple customers, helping them troubleshoot and resolve technical issues with their Apple devices and services.
Our ideal candidate is someone who is passionate about technology, has excellent communication skills, and is eager to deliver exceptional customer service. Youll receive comprehensive paid training to ensure youre well-prepared to support our customers and provide them with the best possible experience.
Requirements
High-speed internet connection and a quiet, distraction-free workspace
Strong understanding of Apple products and software
Excellent verbal and written communication skills
Ability to multitask and manage time effectively
Customer service experience is a plus
Problem-solving skills and attention to detail
Willingness to participate in ongoing training and development
Responsibilities
Provide technical support and troubleshooting for Apple products via phone, chat, or email
Resolve customer inquiries and issues in a timely and efficient manner
Document and track customer interactions in the CRM system
Stay up-to-date with the latest product features and updates
Escalate complex issues to higher-level support when necessary
Maintain a positive and professional demeanor at all times
Participate in team meetings and training sessions
Benefits
Health, Dental, and Vision insurance
Paid Training
Paid Vacations and Holidays
401(k) retirement plan with company match
Employee discounts on Apple products
Flexible schedule to accommodate your lifestyle
Educational Qualifications
High School Diploma or equivalent required
Associates Degree or higher preferred
Experience
Previous experience in customer service or technical support is preferred
Familiarity with Apple products and services
Company Overview
American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. We are committed to supporting our team members with a range of benefits and opportunities for growth. Join us and be part of a team that values innovation, customer focus, and a commitment to excellence.
If youre excited about helping people and working with cutting-edge technology, apply now to become an Apple Home Advisor at American Express!
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