Description
As an Apple Support College Advisor, you will be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support for popular products, including iPhones, iPads, MacBooks, and iMacs. You will engage thoughtfully with customers, using your technical expertise and creativity to offer tailored solutions while delivering an exceptional customer experience.
Company Culture and Environment
At Apple, we believe in a culture of inclusion and diversity where every employee feels seen, heard, and inspired to perform their best work. We promote collaboration, continuous learning, and accountability among our team members, fostering an environment where innovative ideas can flourish.
Career Growth and Development Opportunities
Apple is committed to helping its employees explore their potential and offers dedicated resources for ongoing growth and career development. This position includes comprehensive training to ensure you become the best advisor possible, with numerous opportunities for advancement within the company.
Detailed Benefits and Perks
• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for educational expenses, including tuition for formal education related to career advancement
• Eligibility to participate in Apple’s discretionary employee stock programs
• Potential for discretionary bonuses or commission payments
Compensation and Benefits
The base pay range for this role is between (27.75 and )33.10 per hour, with most new hires starting at $27.75. Your base pay will depend on your skills, qualifications, experience, and location. Additionally, you may receive relocation benefits based on eligibility requirements.
Why you should apply for this position today
Joining Apple as a Support College Advisor allows you to be part of a team that values creativity, innovation, and customer experience. You will not only enhance your problem-solving skills but also make a positive impact on customersÂ’ lives while working in a supportive environment.
Skills
• Strong customer service orientation
• Ability to troubleshoot technical issues effectively
• Excellent communication skills, with the ability to tailor messages to different audiences
• Strong time management and multitasking abilities
• Capacity to work independently in a fast-paced environment
• Willingness to learn and take on new challenges
Responsibilities
• Provide exceptional technical support and customer service to Apple customers
• Engage with customers to troubleshoot and resolve issues
• Utilize documented troubleshooting flows to assist customers effectively
• Maintain a quiet and professional home workspace
• Participate in training and ongoing development opportunities
• Meet minimum typing speed requirements while communicating with customers
Qualifications
• Must be enrolled in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher, through May of 2027 or later
• Minimum GPA of 2.7
• Successful completion of a pre-employment assessment and background check
Education Requirements
• Current enrollment in a university program
Education Requirements Credential Category
• Bachelor’s degree or higher (pursuing)
Experience Requirements
• Experience in customer service is preferred but not required
Why work in Berkeley, CA
Berkeley offers a vibrant community rich in culture, innovation, and academic excellence. Known for its beautiful parks, diverse culinary scene, and proximity to nature, it provides an exceptional quality of life. Working in Berkeley allows you to be part of a forward-thinking environment that encourages creativity and collaboration.
