Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)
Overtime required as needed
What you will do
As an Associate Customer Experience Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Follow standardized process to ensure 100% quality for all orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need
Required
Ability to communicate in a clear and concise manner
Demonstrated clear and concise written and verbal communication skills
Desire to provide best-in-class customer service
Ability to work flexible hours as needed to support the business needs
Preferred
Associates degree a plus; High School diploma or GED equivalent preferred
At least 2 years of customer service or account management experience
Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
Experience with Salesforce and PowerBI
$17.23 $27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
