Job Overview
We are seeking dedicated Web Chat Agents to engage with customers through inbound online chats, providing assistance with inquiries related to automotive and recreational vehicle sales, services, financing, and general dealership questions. Our primary aim is to represent our dealer clients positively in the digital landscape and convert these interactions into valuable leads that contribute to our clients’ revenue streams.
Key Responsibilities
• Address a diverse array of customer inquiries via online chat
• Deliver precise information regarding products and services through chat interactions
• Gather appointment-related details to facilitate scheduling
• Cultivate and sustain a comprehensive understanding of our constantly evolving products and services
• Accumulate customer contact details for lead generation and subsequent client evaluations
• Summarize customer interactions based on their needs for client review
Required Skills
• Strong customer service skills with an emphasis on maintaining a fast-paced work environment
• Ability to handle multiple tasks efficiently; prior gaming experience is advantageous
• Positive, professional demeanor with exceptional written and verbal communication abilities
• Basic proficiency in internet usage and window-based computer skills
• Minimum typing speed of 35 WPM, with a preference for 40 WPM or above
Qualifications
• Prior experience in retail customer service or the automotive sector is preferred but not mandatory
• Must possess a high school diploma, GED, or equivalent certification
• Candidates should be able to pass a background check
• At least 2 years of experience in a customer service role, call center, or office setting is preferred
Career Growth Opportunities
Joining our team as a Web Chat Agent provides a pathway for professional advancement within the automotive and customer service industries. We are committed to supporting your growth as you contribute to our overall success and excellence in service delivery.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment, where customer service excellence is at the forefront. Our team is dedicated to creating meaningful connections with our clients and producing outstanding results.
Employment Type: Full-Time