Employer Industry: Consumer Technology for Family Care Services
Why consider this job opportunity…
– Salary of $22/hr. (non-negotiable)
– Potential for annual bonuses and short- and long-term incentives
– Comprehensive benefits package including health insurance, life and disability insurance, and 401K employer matching
– Generous paid holidays and paid time off (PTO)
– Opportunity to provide meaningful support to families in need of care services
– Hybrid work model allowing for in-office collaboration and remote work flexibility
What to Expect (Job Responsibilities):
– Provide exceptional customer service to clients and care providers
– Assess client eligibility and specific needs for backup care services
– Conduct research and provide referrals for backup care options
– Document all client interactions and support issues in the case management system
– Maintain high client satisfaction by meeting call center performance metrics
What is Required (Qualifications):
– Associate’s or Bachelor’s Degree preferred
– Experience in a child care and/or adult care setting
– Strong customer service skills and attention to detail
– Excellent analytical, organizational, and time management skills
– Proficient written and verbal communication skills
How to Stand Out (Preferred Qualifications):
– Experience in a call center environment
– Familiarity with CRM database systems
– Bilingual communication skills
– Knowledge of backup care services and family care needs
#ConsumerTechnology #FamilyCare #CustomerService #HybridWork #CareerOpportunities
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