POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.
ESSENTIAL JOB FUNCTIONS:
路 Have full range of motion in wrists, fingers, and thumbs
路 Be able to sit at a desk for extended periods of time
路 Have normal or corrected vision to read computer screens and printouts
路 Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
路 Perform basic math functions including addition, subtraction, multiplication and fractions
路 Strong oral and interpersonal communication skills
路 Meet client guidelines and have clear understanding of client policies
路 Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.
SPECIFIC DUTIES:
聲 Answer all questions and guide borrowers through the application process
聲 Update consumers account information during and after each call.
聲 Identify payment options; setup payment arrangements as appropriate.
聲 Must have good customer service skills and ability to work in a team environment.
聲 Required to maintain their daily and monthly service level expectations
聲 Initiate effective outbound calls and receive inbound calls.
聲 Produce and arrange payment solutions for customers.
聲 Provide account updates to management as appropriate.
聲 Ensure client/company quality standards are met
聲 Work assigned group of accounts
聲 Assure the best interests of the company are maintained.
聲 Provide management with information on any suspected work or personnel problems.
聲 Continued training in UDAAP and compliance policies.
聲 Other duties as required and fulfilling other duties as assigned.
SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
聲 Maintain professional, courteous treatment of clients, coworkers, and consumers
聲 Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
聲 Meet FMA聮s Standards for attendance and promptness.
聲 Demonstrate problem solving ability
聲 Excellent computer skills
聲 Working knowledge of billing practices and techniques
聲 Excellent verbal and written communications skills
聲 Ability to handle problems
聲 A strong sense of teamwork and cooperation with management and coworkers
QUALIFICATIONS:
聲 High school Diploma or equivalent.
聲 Previous customer service billing experience a plus
聲 Basic Microsoft office applications
聲 Must be able to pass background check and drug screen as permitted by lawJob Type: Full-time
Pay: $14.00 per hour
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
聲 401(k)
聲 Dental insurance
聲 Health insurance
聲 Paid time off
聲 Vision insurance
Shift:
聲 8 hour shift
聲 Evening shift
聲 Morning shift
Education:
聲 High school or equivalent (Preferred)
Experience:
聲 Customer Service: 1 year (Preferred)
Language:
聲 Spanish (Required)
Location:
聲 Texas (Required)
Work Location: Remote
