Job Title: Call Center Agent (Part-Time) – Madison
Job Type: Part-Time
Salary: Hourly Basis
Working Hours: Less than 4 hours
Company: AT&T
Job Summary:
AT&T, one of the leading telecommunication companies in the US, is seeking to hire part-time Call Center Agents for our Madison location. This opportunity offers competitive hourly pay, health and dental benefits, paid training, and paid vacation days.
Job Description:
We are seeking a customer-oriented Call Center Agent. The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. Our call center agents are often the first point of contact for customersÂ’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
1. Answer incoming calls and respond to customer’s emails.
2. Management and resolve customer complaints.
3. Sell products and place customer orders in the computer system.
4. Identify and escalate issues to supervisors.
5. Provide product and service information to customers.
6. Research, identify, and resolve customer complaints using applicable software.
7. Process orders, forms, and application.
8. Route calls to appropriate resources.
9. Document all call information according to standard operating procedures.
Requirements:
1. High school diploma or equivalent.
2. Proficient in relevant computer applications.
3. Knowledge of customer service principles and practices.
4. Knowledge of call center telephony and technology.
5. Minimum 1 year of customer service experience, preferably in a call center environment.
6. Excellent data entry and typing skills.
Benefits:
1. Competitive Hourly Pay.
2. Health Coverage.
3. Dental Coverage.
4. Paid Training.
5. Paid Vacation Days.
Company Overview:
AT&T is one of the largest communication companies in the US, providing mobile, broadband and cable services nationwide. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We aim to deliver the best customer experience in the industry, through investing in our employees’ ongoing training and personal development.
AT&T is an equal opportunity employer and encourages applications from all qualified candidates.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
