Description:
• Handle a high volume of inbound calls, delivering efficient and friendly customer service (90% of the role)
• Assist with customer move-ins, move-outs, and payment processing for a self-storage facility
• Provide clear, persuasive information about our storage solutions to potential customers
• Use active listening to resolve customer concerns and provide positive outcomes
• Maintain accurate records in the CRM, documenting all interactions
• Build lasting customer relationships that support business growth
Requirements:
• 2+ years of call center experience, with a focus on inbound calls
• Ability to handle high call volumes while providing top-notch service
• Strong communication skills and the ability to connect with diverse customers
• High attention to detail, organization, and multitasking abilities
• Critical thinking skills with a proactive problem-solving approach
• Availability to work weekends only (Saturday & Sunday)
Benefits:
• Working completely remote
• Location independence
• 6-8 Paid leave days
• 2-4 leave days for National Holidays
• Quarterly bonus
• Yearly salary increase policy
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow