Baca Consulting Group is seeking a motivated and customer-oriented Call Center Agent to join our remote team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner.
Responsibilities:
? Answer incoming calls and respond to customer inquiries
? Make outbound calls to follow up on customer requests
? Provide information about products and services
? Resolve customer complaints and issues
? Document all call information according to standard operating procedures
? Meet or exceed call center metrics such as call quality and resolution time
Qualifications:
? High school diploma or equivalent
? Prior experience in a call center or customer service role
? Excellent communication skills, both verbal and written
? Ability to multitask and prioritize in a fast-paced environment
? Strong problem-solving skills
? Proficiency in Microsoft Office and CRM software
If you are a self-motivated individual with a passion for customer service, we want to hear from you! Apply now to join our dynamic team at Baca Consulting Group.