Job Overview:
This is 100% remote position. We are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our customer service team, the ideal candidate will provide exceptional support to our clients through a variety of communication channels. The successful candidate will be responsible for resolving customer inquiries and maintaining a… high level of efficiency and accuracy in their work.
Duties:
– Provide timely and effective customer support via phone or email.
– Analyze customer needs and provide relevant health insurance information
– Utilize effective communication skills to resolve customer issues and maintain a positive and professional demeanor.
– Enter data accurately and efficiently into our database.
– Engage in outbound calling to proactively address customer needs
– Maintain a thorough understanding of services, and provide detailed information to customers as needed.
– Collaborate with other team members to achieve successful customer support
Requirements:
– Proficiency in English and Spanish and the ability to communicate effectively with customers.
– Strong customer service skills and a passion for providing excellent customer experiences.
– Experience with data entry and analysis.
– Ability to work in a fast-paced environment and maintain a high level of productivity.
– Multilingual skills are a plus, but not required.
– High school diploma or equivalent required;
preferred.
– Previous experience in a call center or customer-facing role is highly desirable.
– Familiarity with client management systems and technology is a plus.
Job Types: Full-time, Contract
Pay: $15.00 – $17.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
• Monday to Friday
Experience:
• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Worthington, MN
