We are currently seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support to help resolve any inquiries or issues they may have. As a Call Center Representative, you will handle a high volume of incoming calls, ensuring that each… customer interaction is handled professionally and efficiently. You will utilize our CRM system to document and track customer interactions, ensuring accurate and timely resolution of their inquiries. Additionally, you will collaborate closely with other teams within the company to address more complex issues and escalate customer concerns when necessary.
Responsibilities
• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Identify and assess customer needs to achieve personalized and satisfactory solutions
• Provide accurate and detailed information about company products and services
• Navigate through multiple computer systems to log, track, and resolve customer issues
• Follow communication procedures, guidelines, and policies to ensure consistent service delivery
• Act as a liaison between customers and various internal departments to resolve complex issues
• Keep records of customer interactions, transactions, comments, and complaints for future reference
Requirements
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Patience and empathy when dealing with customers
• Proficient in using computers and CRM software
• Ability to work under pressure and meet targets
• Willingness to work flexible hours, including weekends and evenings
