Employer Industry: Healthcare Services
Why Consider This Job Opportunity…
Opportunity for career advancement and growth within the organization
Extensive training and support through a skill-based progression training program
Paid time off and health insurance benefits
Work remotely after 8-9 weeks of on-site training
Chance to be a brand ambassador and make a positive impact on member satisfaction
Engaging environment with diverse responsibilities and opportunities for development
What To Expect (Job Responsibilities)
Address member and provider inquiries through the employer’s 1-800 numbers, providing information on plan policies, procedures, and benefits
Ensure customer satisfaction by understanding member/provider needs and taking necessary actions to resolve inquiries
Document call details clearly and concisely for tracking purposes
Identify and communicate trends indicative of enterprise service issues
Escalate member/provider concerns and servicing issues as needed
What Is Required (Qualifications)
High school diploma required; Bachelors degree or advanced education desirable
Minimum of 2 years professional work experience, preferably in a customer-facing inbound call center setting
Strong multitasking abilities and proficiency in MS Word, MS Excel, and system data entry
Ownership of personal development and customer satisfaction
How To Stand Out (Preferred Qualifications)
Experience in a healthcare-related customer service role
Familiarity with health insurance products and services
Strong problem-solving skills and ability to think critically
Excellent verbal and written communication skills
Ability to work collaboratively within a team environment
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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