Job Summary
Job Type: Full-Time
Salary: Hourly
Location: California
Company: Concentrix
Working Hours: 40 hours per week
Join Concentrix as a Call Center Support Specialist and take the first step towards building a rewarding career. We offer a competitive hourly wage, comprehensive health and dental benefits, paid training, paid vacations, and much more.
Job Description
As a Call Center Support Specialist, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, resolve customer inquiries, and ensure a positive customer experience.
Responsibilities
– Answer inbound calls and respond to customer inquiries.
– Provide accurate information and resolve customer issues.
– Escalate complex issues to the appropriate department.
– Document all customer interactions in the company database.
– Follow up with customers to ensure their issues are resolved.
– Maintain knowledge of company products and services.
Requirements
– High school diploma or equivalent.
– Excellent communication skills, both verbal and written.
– Strong problem-solving abilities.
– Ability to work in a fast-paced environment.
– Proficiency in using computers and navigating various software.
– Previous customer service experience is a plus.
Benefits
– Competitive hourly wage.
– Health and dental insurance.
– Paid training programs.
– Paid vacations and holidays.
– 401(k) retirement plan.
– Opportunities for career advancement.
Educational Qualifications
– High School Diploma or equivalent required.
– Additional certifications in customer service or related fields are a plus.
Experience
– Prior experience in a call center or customer service role is preferred but not mandatory.
Company Overview
Concentrix is a global leader in customer experience solutions, providing innovative services to major brands worldwide. We pride ourselves on creating a positive work environment and fostering professional growth among our employees. Join our team and be a part of a company that values dedication, teamwork, and customer satisfaction.
Apply now to start your journey with Concentrix and become a valued member of our Call Center Support team!
