We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of… service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Customer Support Executive Responsibilities:
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
• A bachelors degree in administration or a related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
Remote
Benefits:
Performance bonus, Professional Development, Vacation/paid time off, 401K, Medical, Dental and Vision, Subsidized Commuting, Prescription Drug Coverage, Retirement / Pension Plans, Paid sick days, Life Insurance, Paid Holidays, Work From Home, Maternity/Paternity Paid Leave, Flexible Schedules
About the Company:
2Bros Services
About Brothers Services:
For over 30 years Brothers Services has been serving the remodeling needs of homeowners in Maryland. Having grown into a $35MM company in quite a small footprint, and with an unusually large portion of our business coming from repeat customers and their referrals, we are ready to expand into new markets and new ways of serving the community. Recently Brothers was ranked the 13th largest full-service remodeler in the nation by Remodeling Magazine. We are also very proud that our unwavering commitment to driving strong growth while maintaining our company values recently earned us the Torch Award for Business Ethics from the Better Business Bureau.
We are competitive, dedicated, innovative, and committed to what we call “The Brothers Way” which you can learn more about here: https://www.brothersservices.com/about-us/our-story If we sound like the kind of company you would be proud to work for, please apply to join us today!
Brothers Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
www.brothersservices.com
Company Size:
100 to 499 employees
Industry:
Construction – Residential & Commercial/Office
Founded:
1983
Website:
http://www.brothersservices.com
