About Us
All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available.
Job purpose
The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player.
Duties and responsibilities
路 Post all client/provider facing reports to SharePoint and/or other submission locations.
路 Review and alert MSO leadership of any issues with client facing reports.
路 Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs.
路 Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc.
路 Communicate all client related changes and updates company/department wide.
路 Provide support to department leaders as needed.
路 Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness.
路 Communicate good news, feedback, and reviews to increase customer and team satisfaction.
路 Collaborate with a diverse team to provide exceptional customer service and support.
路 Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings.
路 Utilize your strong problem-solving skills to address challenges and find efficient solutions.
路 Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment.
路 Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders.
路 Other duties and projects as needed.
Qualifications
路 1-2 years Healthcare Administration experience preferred
路 3 years Customer Service and Communication experience
路 Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe
路 Detail oriented and highly organized
路 Strong ability to multi-task, project management, and work in a fast-paced environment
路 Strong ability in problem-solving
路 Ability to self-manage, strong time management skills
路 Ability to work in an extremely confidential environment
路 Strong written and verbal communication skills
Job Type: Full-time
Pay: $20.00 – $30.00 per hour
Benefits:
聲 401(k) matching
聲 Dental insurance
聲 Employee assistance program
聲 Flexible schedule
聲 Flexible spending account
聲 Health insurance
聲 Life insurance
聲 Paid time off
聲 Vision insurance
聲 Work from home
Schedule:
聲 8 hour shift
聲 Monday to Friday
Experience:
聲 Healthcare Administration: 1 year (Preferred)
Location:
聲 California (Preferred)
Work Location: Remote
