Overview
As a Client Experience Associate at Titan, you will be a key point of contact for investors during tax season, providing exceptional customer service and support.
In Short
• Respond to customer requests via chat and email
• Resolve customer issues and develop best practices
• Assist with KYC/AML operations and account onboarding
• Translate customer needs into recommendations for CX and engineering
• Work part-time, Monday-Thursday (27 hours/week)
• Join a small team with a significant impact
• Be part of a vibrant in-person culture
• Competitive cash compensation and equity packages
• Opportunity to influence the Titan roadmap
• Work in a fast-paced, innovative environment
Requirements
• 2+ years in a Customer Experience/Service role
• Ability to handle challenging customer issues with empathy
• Skilled in troubleshooting technical issues
• Exceptional written and communication skills
• Familiarity with customer support platforms like Zendesk
Benefits
• Competitive compensation packages
• Opportunity for full-time employment after contract
• Work with world-class investors
• Be part of a bold vision in finance
• Impactful role in a growing company