Client Relations Representative – Full-Time
Job Summary
Type: Full-Time
Salary: $50,000 – $60,000 per year
Working Hours: 40 hours/week
Company: American Express
Location: New York, NY
Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Career Development Opportunities
Job Description
American Express is seeking a dedicated and enthusiastic Client Relations Representative to join our team in New York, NY. As a Client Relations Representative, you will play a vital role in managing and enhancing relationships with our valued clients, providing exceptional service, and contributing to the overall success of our organization.
Requirements
– BachelorÂ’s degree in Business Administration, Communications, or a related field.
– Minimum of 2 years of experience in client relations, customer service, or a related role.
– Excellent verbal and written communication skills.
– Strong problem-solving abilities and attention to detail.
– Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
– Ability to work independently and as part of a team.
Responsibilities
– Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
– Build and maintain strong, long-lasting client relationships by understanding their needs and preferences.
– Conduct regular follow-ups and check-ins with clients to ensure their satisfaction and loyalty.
– Collaborate with internal teams to deliver tailored solutions that meet client requirements.
– Maintain accurate records of client interactions and update CRM systems accordingly.
– Identify opportunities for upselling and cross-selling our products and services.
– Provide clients with information about new products, services, and promotions.
Benefits
– Comprehensive Health and Dental insurance.
– Paid Training programs to enhance your skill set.
– Generous Paid Vacation policy.
– 401(k) matching to help you plan for your future.
– Career Development Opportunities, including access to learning and development resources.
Educational Qualifications
– BachelorÂ’s degree in Business Administration, Communications, or a related field.
Experience
– Minimum of 2 years of experience in client relations, customer service, or a related role.
Company Overview
American Express is a globally recognized financial services corporation, known for providing exceptional products and services to individuals and businesses. With a commitment to customer satisfaction and innovative solutions, American Express has been a leader in the industry for over 150 years. Join our team and become a part of a company that values dedication, integrity, and professional growth.
