• *Job Title:** Client Service Specialist – Remote Work
• *Company:** Disney
• *Location:** Fort Worth, Texas, US…
• *Job Type:** Full-time
• *Seniority:** Associate Level
• *Years of Experience:** 3
• *Job Description:**
Join Disney, a global leader in entertainment and media, as a Client Service Specialist and be part of a vibrant team that fosters a positive, collaborative, and enjoyable working environment. In this role, you will be the frontline representative of our esteemed brand, responsible for delivering exceptional service to our valued clients and nurturing relationships that drive satisfaction and loyalty.
• *Key Responsibilities:**
1. **Client Interaction**
– Serve as the primary point of contact for clients, addressing inquiries, providing timely information, and offering solutions to issues or concerns.
– Develop and maintain strong client relationships through regular communication, proactive outreach, and follow-up activities.
– Conduct client presentations and demonstrations of products and services, showcasing the value and benefits of partnering with Disney.
2. **Issue Resolution**
– Utilize problem-solving skills to resolve client issues efficiently and effectively; escalate complex problems to management as needed.
– Monitor, analyze, and report on client feedback to identify trends and recommend process improvements.
3. **Collaboration and Relationship Building**
– Collaborate closely with internal teams, including marketing, sales, and operations, to ensure seamless service delivery that meets client expectations.
– Work in partnership with colleagues to share best practices and develop strategies for enhanced client engagement and satisfaction.
4. **Documentation and Reporting**
– Maintain accurate records of client interactions, inquiries, and resolutions within the CRM system.
– Prepare regular reports on client activity, summarizing trends, issues, and performance metrics to share with management.
5. **Continuous Improvement**
– Stay abreast of industry trends and DisneyÂ’s service offerings to provide informed advice and recommendations to clients.
– Participate in professional development and training opportunities to enhance skills and knowledge relevant to the role.
• *Requirements:**
– **Educational Background:**
– BachelorÂ’s degree in Business Administration, Communications, or a related field is preferred.
– **Experience:**
– Minimum of 3 years of experience in client services, customer support, or a related field.
– Proven track record of managing client relationships and delivering high levels of customer satisfaction.
– **Technical Skills:**
– Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems (Salesforce or similar).
– Strong analytical skills with the ability to interpret data and draw actionable insights.
– **Personality Traits:**
– **Resourceful:** Ability to independently seek out solutions and navigate challenges effectively.
– **Resilient:** Capacity to manage stress and adapt to changing circumstances while maintaining a positive attitude.
– **Soft Skills:**
– Excellent presentation skills; able to articulate ideas clearly and effectively to diverse audiences.
– High level of emotional intelligence; adept at understanding clients’ needs and responding empathetically.
• *Working Environment:**
At Disney, you will be part of a supportive and dynamic team where building strong relationships with colleagues, clients, and partners is encouraged. We foster a culture of collaboration, innovation, and creativity, empowering our employees to thrive in their roles.
• *Benefits:**
– Free food for our employees to enjoy while being engaged at work.
– Visa sponsorship opportunities for eligible candidates.
– Access to company equipment and resources to facilitate remote work.
• *Application Deadline:**
Please submit your application by **September 27, 2024**.
• *Equal Opportunity Statement:**
Disney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds to apply.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Client Service Specialist – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
