Job Description:
Essential Functions:
• Support the Compliance Manager with Carrier and Compliance monitoring processes…
• Follow established procedures to appropriately review and update carrier profiles, assist carriers with issues and address emails and phone calls in a timely manner.
• Review all documentation submitted by carriers and insurance companies for carrier registration for accuracy.
• Review and monitor carrier performance on FMCSA websites.
• Develop and manage reports from VLMS/Magnus database to support carrier statuses and reviews.
• Communicate with team members, carriers, and external customers via telephone, written correspondence, in-person, or other electronic media.
Job Requirements:
Additional Skills and Job Details:
• Ability to use good organizational skills to problem solve, prioritize duties and follow-through completely with assigned tasks.
• Excellent communication skills – both written and verbal.
• Must be able to maintain confidentiality of sensitive information.
• Ability to remain professional in all circumstances.
• Must be proficient in data entry and clerical skills.
• Above average analytical and critical thinking skills.
• Able to execute instructions and to request clarification when needed.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Meets attendance and punctuality standards, may require some weekend workExperience and Education:
• High School Diploma or GED required.
• At least 2 years of previous customer service experience preferred.
• Transportation industry experience preferred.
• Training experience is a plus.
• Advanced knowledge of Excel, Word, PowerPoint and Outlook
