Description:
• Help protect brands from harmful content on various social media platforms
• Promote a positive community for the brands by issuing responses and removing negative brand sentiments
• Use our online platform to monitor content
• Maintain constant communication with your shift manager to resolve any issues or questions
• Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
• Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Work with various brands from different industries to detect, review and monitor all kinds of content
Requirements:
• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• General knowledge and… interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc)
• A good working home environment with a stable internet connection
• Must have experience in content moderation, customer service (non-voice), or social media/community management
• Any form of experience in social media and marketing is a plus!
• The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
• Excellent communication skills in English, both written and oral.
• Additional languages are a PLUS!
Benefits:
• 100% Remote position
• Healthcare reimbursement
• Continuous learning experience & career growth opportunities
• Offers competitive compensation based on location market rates
• A great opportunity to work with some of the world’s coolest and most innovative brands
• A welcoming environment where even your feedback and suggestions are all being taken into consideration
• Enjoy working in a diverse & global team environment – BrickBrands team members come from different backgrounds
