Description:
• Provide exceptional support to prospective and current students
• Address student inquiries, troubleshoot issues, and guide students through program enrollment and completion
• Act as the first point of contact for students
• Monitor student progress and engagement
• Assist students with platform navigation and technical troubleshooting
• Maintain accurate records of student interactions and progress
• Assist in the planning and execution of virtual student events and engagement initiatives
• Identify and escalate complex student concerns as needed
Requirements:
• 3-7+ years of experience in customer service, student support, or sales, preferably in an education or wellness-related field
• Strong communication skills with the ability to build rapport and provide outstanding customer care
• Experience working with CRM systems (Salesforce preferred) and customer support tools (Zendesk, live chat, email support)
• Ability to multitask, prioritize responsibilities, and remain adaptable in a fast-paced environment
• A passion for health, wellness, and education is a plus
• Bilingual in Spanish is a plus
Benefits:
• Sick days, accrued based on hours worked
• 401K plan with employer contribution of up to 4%
• Free access to our educational offerings
• Weekly virtual wellness sessions, which have included virtual yoga and meditation classes
• A variety of seasonal health and wellness perks