Over two and a half decades ago, in the heart of Los Angeles, ELCO Lighting was founded on the philosophy that high quality lighting products should be sold at a fair market price. Our commitment to this philosophy and dedication to exceptional customer service serve as the very soul of our company. We take pride in our perpetual commitment to such standards that enable us to continually prosper in a highly competitive and unpredictable industry. With our expanding LED product line that entails recessed, track, undercabinet, outdoor and emergency lighting, we are ready to fulfill a variety of lighting demands. Quality engineering, fair market value, professional customer service, and micro-managed inventory are the cornerstones of ELCO Lighting.
Customer Service Data / Order Entry Specialist
Job Description:
We are seeking a Data / Order Entry Specialist to join our Customer Service team! You will be responsible for helping customers by providing product and service information, resolving issues, entering orders, resolving returns, and other operational/customer service/order entry tasks.
Responsibilities:
Data/Order entry, process orders, process returns, process credits, process truck claims.
Assist customers with pricing, inventory, and order status
Handle customer inquiries and complaints
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Proven work experience in data/order entry and customer service
Excellent attention to detail skills
Demonstrates high level of accuracy in data entry
Good time management skills and ability to prioritize tasks
Strong written and verbal communication skills
Ability to identify and resolve issues quickly and effectively
Comfortable working independently with minimal supervision
Pay range: $18 – $26 per hour
Benefits: Medical / Dental / 401k and other benefits
We look forward to receiving your application!
