Customer Service Manager – $19/Hour
Job Summary:
Job Type: Full-Time
Salary: $19/Hour
Working Hours: 40 hours per week
Company: Amazon
Location: California
Join our team at Amazon as a Customer Service Manager and enjoy a comprehensive benefits package including Health and Dental Insurance, Paid Training, Paid Vacations, and more!
Description:
Amazon is seeking a dedicated Customer Service Manager to lead and support our customer service team. The ideal candidate will have exceptional communication skills, a customer-centric mindset, and a commitment to excellence. As a Customer Service Manager, you will ensure that our customer service operations run smoothly and efficiently.
Requirements:
– Proven experience in a customer service role, preferably in a managerial position
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to lead and motivate a team
– Proficiency in customer service software and tools
– Flexibility to work various shifts, including weekends
Responsibilities:
– Oversee daily operations of the customer service department
– Develop and implement strategies to improve customer service quality
– Train, mentor, and support customer service representatives
– Handle escalated customer issues and ensure resolution
– Monitor and analyze performance metrics to improve service levels
– Coordinate with other departments to address customer needs
Benefits:
– Competitive salary of $19/Hour
– Health and Dental Insurance
– Paid Training
– Paid Vacations
– Opportunity for career advancement
– 401(k) with company match
– Employee discounts
Educational Qualifications:
– BachelorÂ’s degree in Business Administration, Management, or a related field preferred
Experience:
– Minimum of 3 years in a customer service role
– At least 1 year in a supervisory or managerial position
Company Overview:
Amazon is a globally recognized technology company specializing in e-commerce, cloud computing, and artificial intelligence. We are driven by innovation and dedicated to providing exceptional customer service. Our diverse and inclusive work environment fosters growth and development, offering numerous opportunities for career advancement. Join us and be a part of a dynamic team that values excellence and customer satisfaction!
