• *Job Title:** Customer Service Officer – Remote Work
• *Company:** EMC
• *Location:** Austin, Texas, US…
• *Job Type:** Part-Time
• *Seniority:** Associate Level
• *Years of Experience:** 4
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• *Job Description:**
EMC is seeking a dedicated and experienced Customer Service Officer to join our remote team. This part-time position requires a dynamic individual who is passionate about providing excellent support to our customers while embodying the values and mission of our company. Our ideal candidate will thrive in a collaborative, innovative environment, ensuring that each interaction reflects our commitment to quality and customer satisfaction.
• *Key Responsibilities:**
1. **Customer Interaction:**
– Serve as the primary point of contact for our customers, responding to inquiries via phone, email, and chat.
– Assist customers with product-related questions, service inquiries, and troubleshooting issues efficiently and courteously.
– Ensure first-touch resolution of inquiries to maintain high levels of customer satisfaction.
2. **Issue Resolution:**
– Document customer feedback and issues appropriately, providing clear notes for future reference.
– Collaborate with other team members and departments to resolve complex customer issues effectively.
– Follow up with customers as necessary to ensure their inquiries have been properly addressed.
3. **Order Management:**
– Process orders, exchanges, and returns in a timely manner while maintaining accurate records.
– Manage customer accounts, update information, and ensure data integrity within the system.
– Support promotional campaigns and initiatives by efficiently communicating relevant information to customers.
4. **Reporting and Feedback:**
– Compile and analyze customer feedback, providing insights and suggestions to improve service delivery and company products.
– Prepare regular reports on customer inquiries, issues, and resolutions to identify trends and areas for improvement.
– Share constructive feedback with management to enhance customer service processes and employee training.
5. **Training and Development:**
– Participate in training programs and continuous learning opportunities to stay updated on product knowledge and customer service best practices.
– Contribute to a positive team culture by sharing knowledge and resources with colleagues.
• *Requirements:**
– **Education:** A high school diploma or equivalent; associate’s degree or relevant coursework preferred.
– **Experience:** Minimum of 4 years of experience in customer service or a related field.
– **Personality Traits:**
– Driven: Demonstrates a positive attitude and a proactive approach to meeting customer needs and team goals.
– Reliable: Proven track record of punctuality and dependability, with the ability to deliver on commitments consistently.
– **Soft Skills:**
– Exceptional communication skills: Ability to convey information clearly and effectively, both verbally and in writing.
– Strong time management skills: Demonstrated ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines.
• *Benefits:**
– Life insurance provided
– Vision insurance coverage
– Free accommodation for remote work setup
• *Working Environment:**
Join EMC and become part of a creative, motivated team that encourages innovation and inspires greatness at every turn. We believe in fostering an environment where our employees can thrive and contribute to their full potential.
• *Deadline to Apply:** October 27, 2024
• *Equal Opportunity Statement:**
EMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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