Job DescriptionJob Description
At Sentry Technologies, we are at the forefront of delivering innovative technological solutions to our clients, blending cutting-edge technology with unparalleled customer service. Our mission is to simplify complex tech problems, ensuring seamless experiences for our users. We thrive on collaboration, innovation, and a commitment to excellence.
As a growing company, we are looking for dynamic individuals to join our team as Customer Service / Online Chat Representatives to support our expanding customer base.
Responsibilities:
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
Qualifications:
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
Qualifications
• Highschool Diploma or equivalent (No Required)
• Preferred experience in customer service, online chat, or technical support (Not Required)
• Exceptional written and verbal communication skills with a professional tone.
• Ability to handle multiple conversations simultaneously in a fast-paced environment.
• High-speed internet connection and a quiet workspace for remote positions.
