Job Summary
Job Type: Full-Time…
Salary: Competitive hourly rate
Working Hours: Standard business hours with some flexibility
Company: American Express
Location: Remote
Benefits: Health, Dental, Paid Training, Paid Vacations, Flexible Schedule
Description
American Express is looking for enthusiastic and dedicated individuals to join our Customer Service team in a remote capacity. This is a fantastic opportunity for someone who enjoys helping others, solving problems, and making a difference in customer experiences. As a remote Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of service possible.
This role offers a competitive hourly rate and includes comprehensive benefits such as health, dental, paid training, and paid vacations. You will have the opportunity to work from the comfort of your home, with a flexible schedule that allows for a great work-life balance.
Requirements
High school diploma or equivalent
Strong communication and interpersonal skills
Ability to work independently and manage time effectively
Proficiency in basic computer applications and the ability to learn new software quickly
Previous customer service experience is preferred but not required
Reliable high-speed internet connection
Ability to handle high-stress situations calmly and efficiently
Responsibilities
Respond to customer inquiries via phone, email, and chat
Provide accurate information about products and services
Resolve customer issues and complaints in a professional manner
Process orders, forms, and applications
Maintain detailed records of customer interactions and transactions
Follow up with customers to ensure their issues are resolved
Collaborate with other team members to improve customer service procedures
Benefits
Health insurance
Dental insurance
Paid training
Paid vacations
Flexible schedule
Opportunity for career advancement
Work from home
Educational Qualifications
High school diploma or equivalent required
Additional certifications in customer service or related fields are a plus
Experience
Previous customer service experience is preferred but not required
Experience in a remote work environment is a plus
Company Overview
American Express is a globally recognized leader in financial services, known for delivering exceptional customer service and innovative solutions. We are committed to providing our employees with a rewarding work environment, opportunities for professional growth, and a culture that values diversity and inclusion. Join our team and become a part of a company that prides itself on excellence and customer satisfaction.
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