The Role:
WeÂ’re seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote…
The Company:
Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online.
Key Responsibilities:
• Alongside your team, handle customer requests, questions, and challenges across all channels
• Utilize help articles to identify and resolve customer issues quickly
Required Skills and Qualifications:
• Natural troubleshooter, problem-solver, and multitasker
• Excellent written and oral communication skills — the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism
• Aptitude to learn technical concepts and communicate to technical & non-technical audiences
• Strong interpersonal and collaborative skills, along with the ability to work independently
• Experience with macOS and iOS is required
• Previous Salesforce experience is desirable
• Knowledge of dealership operations and auto dealer products is desirable
Compensation:
• $21-$23/hr + incentives for positive CSATs
• 401k
• Health, vision, and dental insurance
• 2 weeks of paid vacation
When submitting to Indeed, please be sure to answer the additional “Application Question” to be considered for this position:
“Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?”
Job Type: Full-time
Pay: $21.00 – $23.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Shift:
• 8 hour shift
Application Question(s):
• Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?
Work Location: Remote
