Job Summary
The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSRÂ’s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSRÂ’s Â’ duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customersÂ’ issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.
Major Duties
• Making and taking calls from customers inquiring about services
• Providing best quality customer service to customers
• Staying current on new technology trends reading journals and exercising curiosity
Requirements
• Strong computer skills
• Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
• Self-starter and a problem solver
• Team player