Job Summary:
In this position, you will be in the forefront of dealing with customersÂ’ questions, complaints and problems by using creative methods to give excellent care…
Job Duties and Responsibilities:
• Promptly answer customer inquiries over the phone, email, chat or social media.
• Listen attentively to client concerns and address them professionally.
• Efficiently pacify high-strung situations while trying to fix the problem on the first call.
• Cross-reference contact where necessary for timely solutions.
• Fulfill financial transactions and help with other needs made by clients.
• Maintain accurate records of all calls made by customers for reporting purposes as well as audits.
• Say something constructive about call problems so that they improve their level of service.
• Increase sales by suggesting appropriate products or services to clients occasionally.
Qualifications and Experience:
• A High School Diploma or equivalent done..
• The age of 18 years onwards is acceptable.
• A person who has worked before in a call center environment if you please.
• Minimum typing speed should be 25 words per minute.
• You must be able to run a computer efficiently.
• You should not have any problem solving minor technical issues without involving anyone else.
Benefits of the Position:
• A decent per hour wage.
• Full medical coverage encompassing dental, ophthalmic care, and retirement planning.
• Gainful education to boost own skills and awareness.
• You can get time off your work to spend as you please.
• We shall have in place some developmental programs for our staffs. We will also have onsite child care discounts.
Salary: $18 per hour
About Teleperformance:
Teleperformance is a global leader in digital business services, dedicated to providing innovative solutions that help streamline operations for top brands worldwide. With over 410,000 employees fluent in more than 300 languages, we leverage our global scale and local presence to make a positive impact on communities and clients. At Teleperformance, we foster a culture of inclusivity, diversity, and continuous growth, where every employee is valued, supported, and inspired to achieve their full potential. Join our team and be part of our mission to deliver excellence in customer service
