Job Title: Customer Service Representative – Mariner
Location: Coppell, TX…
Job Type: Full-time
Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role requires a customer-focused individual who excels in data entry, scheduling, and shipment tracking. The ideal candidate will be organized, punctual, and possess a strong work ethic, with a proven ability to work cross-functionally with various team members and departments to ensure seamless operations and exceptional customer service.
Key Responsibilities:
• Customer Service:
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive relationship with clients and partners.
• Communicate effectively with customers regarding shipment status, delivery schedules, and any changes or delays.
• Data Entry:
• Accurately enter and maintain customer and shipment data into the company’s database and software systems.
• Ensure data integrity by verifying and correcting any discrepancies in the information provided.
• Scheduling:
• Coordinate and schedule pickups and deliveries to optimize efficiency and meet customer requirements.
• Work closely with drivers and dispatch teams to ensure timely and accurate scheduling.
• Shipment Tracking:
• Monitor and track shipments from origin to destination, providing real-time updates to customers as needed.
• Troubleshoot and resolve any issues related to shipment delays or disruptions.
• Cross-Functional Collaboration:
• Collaborate with other departments such as dispatch, logistics, and warehouse teams to streamline operations and address any operational challenges.
• Participate in team meetings and contribute to process improvements and problem-solving initiatives.
• Organization and Punctuality:
• Demonstrate strong organizational skills by managing multiple tasks and prioritizing responsibilities effectively.
• Arrive on-time and adhere to scheduled work hours to ensure reliability and consistency in performance.
• Work Ethic:
• Exhibit a strong work ethic by being proactive, dependable, and committed to achieving high standards of performance.
• Uphold company values and contribute positively to the team environment.
Qualifications:
• Bachelor Degree; additional education or certifications in customer service or logistics is a plus.
• 2+ years in customer service, preferably within the trucking or logistics industry.
• Proficiency in data entry and working with databases or CRM systems.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team-oriented environment.
• Reliable and punctual with a solid work ethic and commitment to excellence.
Benefits:
• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Opportunities for career growth and development
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