Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We’re on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.
If you’re ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you’ll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
• Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers.
• Handle an average of 80-100 inbound calls per day.
• Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
• Escalate complex scenarios to the 2nd tier level of support for resolution.
Qualifications:
• 6+ months of customer service experience.
• 6+ months of call center experience.
• Financial services/banking experience – a plus, not required.
• Strong communication and active listening skills.
• Basic Microsoft Office and email correspondence experience.
Pay:
• $18/hr
• Ability to increase to $20/hr within 6 months.
Location:
• In Office – Phoenix, AZ 85027.
• North Phoenix.
Schedule:
• Training schedule.
• Mon – Fri, 8:30am – 5:00pm.
• AFTER training: multiple shifts to pick from (early, mid, and late shifts).
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