Customer Service Representative/Call Center Agent
Company: Liveops
Location: Remote
About Liveops:
Liveops is a leader in providing remote customer service solutions that deliver exceptional experiences for customers across various industries. Our unique, work-from-home model empowers you to have a flexible schedule while delivering high-quality support to those who need it.
Job Description:
As a Customer Service Representative/Call Center Agent at Liveops, you will be the voice of our clients, assisting customers with their inquiries and providing top-notch service. Whether itÂ’s answering questions, resolving issues, or offering guidance, youÂ’ll play a key role in ensuring customer satisfaction from the comfort of your own home.
Key Responsibilities:
• Handle inbound and outbound customer calls in a professional manner
• Address customer inquiries, complaints, and concerns promptly
• Provide product or service information and troubleshoot as needed
• Maintain a positive and empathetic attitude while interacting with customers
• Accurately document customer interactions and escalate complex issues as required
• Stay up to date with product/service changes and updates
Qualifications:
• Previous customer service or call center experience is a plus, but not required
• Strong communication skills and a clear phone voice
• Ability to multitask and handle customer inquiries with patience and efficiency
• A quiet, distraction-free environment for working remotely
• Reliable internet connection and a computer with the necessary hardware and software
Why Liveops?
• Work from Home: Enjoy the flexibility of working from the comfort of your own space
• Flexible Hours: Choose from a variety of shift schedules to fit your life
• Ongoing Support and Training: Receive continuous learning opportunities to enhance your skills
• Competitive Pay: We offer competitive compensation for the services you provide
How to Apply:
If youÂ’re a customer-focused individual with a passion for helping others, we want to hear from you! Apply today to join the Liveops team and start your journey toward a rewarding career in customer service.