CSR – Position Summary:
We are seeking an outgoing, organized, and friendly customer service representative to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, enter orders, provide price quotes, resolve product and service problems, provide education, and maintain our companyÂ’s reputation for high-quality service.
CSR – Position Responsibilities:
• Greet customers “By Phone or in Person” in a warm and friendly manner.
• Always act as the company gatekeeper.
• Foster and maintain relationships with customers to improve retention rate.
• F*ield incoming “Phone Calls”* and respond to messages from customers.
• P*romptly respond to “Questions Submitted”* by customers.
• A*nswer “Customer Questions”* and provide information to resolve any issues.
• P*erform general “CSR Functions”*, by phone and/or emails, to receive inquiries, pricing quotations requests, enter and/or modify customer orders, and acknowledge purchase orders received from customers.
• M*aintain incoming and outgoing “CSR Calls and Emails”* with present customers, prospective customers and Artek sales agents as required.
• F*ollow-up and maintain “Customer Inquiries”* on Artek’s Duravar UHMW Products. Keep records of prospective customer’s names, product usage requirements, material quoted, date of contact, etc.
• F*ollow-up on “Sales Leads”* and “Pricing Quotations” generated through customer inquiries.
• A*ssist in “General Office Tasks”* such as, typing correspondence and quotations, filing, perform order entry and invoicing functions, maintain phone and fax lines as needed.
CSR – Position Qualifications:
• H**igh School diploma or equivalent.
• 1+ years of experience in a customer service-related role.
• Ability to foster and maintain customer relationships.
• Proven customer support experience with ability to adapt/respond to different types of situations.
• Basic computer skills and excellent phone disposition Strong phone contact handling skills and active listening.
• Strong Organizational skills with the ability to manage numerous projects and priorities at once.
• Excellent written and verbal communication skills with Strong phone contact handling skills.
• Positive and service-oriented attitude with the ability to deal with people in an uplifting manner.
• Ability to be a quick thinker and problem solver in a fast-paced and sometimes high- pressure environment.
Job Type: Full-time
Application Question(s):
• What is the highest level of education you have completed?
• Are you willing to undergo a background check, in accordance with local law/regulations?
Experience:
• Customer Service: 1 year (Preferred)
Language:
• English (Preferred)
Work environment:
• Office
Communication method(s) used:
• Email
• Phone
